Dently: Cosmetic Dentistry in Williamsburg

Dr. Patel is truly one of the best dentists I’ve ever been to. She takes her time explaining everything in detail, making sure you feel comfortable and fully understand your treatment. On top of that, her staff is amazing, they walked me through my insurance step by step, which made the whole experience stress-free. 10/10. NO CAP

1. They said I had a cavity "starting" and that needed to be filled. And that my bite was all wrong and I need Invisalign. I went to another dentist for a second opinion (our family dentist), he said there are no cavities and my bite is fine. 2. When I called to cancel my second cleaning appointment that I had made the first time I went there, no one picked up at the office 5 times (I called on different days, different times, working hours). I also left several voice mails and no one followed up on them either.

Dr. Patel & Lule are the best! They have worked with me patiently on bringing back my smile bit by bit. Everyone in the office is so kind attentive and helpful. My most recent visit was for crowns and they are perfect. I am beyond happy!!!

I wonder if they are still in practice? I had an appointment scheduled this week, but when I arrived at 3:45 (my appointment time) the clinic was closed. I called them and left two messages, and sent them three emails enquiring what had happened, but so far (four days later), I still have not heard back. The only thing I got from them was a late night automated message on the day of my appointment noting that I had not shown up at my appointment, and if I would like to reschedule. I would appreciated a response to my email, not an apologetic AI generated response to this feedback. Edited after the below feedback: I don't appreciate misrepresentation of what happened. I was never contacted by phone or email to cancel the reservation or inform about the early closure. I received the first contact from you eight days after my appointment and in the voice mail message you left me you said "I did look into the appointment, how originally was made, and for some reason or another, um your information came through, uh, incomplete, and the appointment was not put into our appointment book." Thank you.

Truly the best experience. I cannot say enough good things about Dr. Patel and Lule at Dently. They make sure you’re comfortable, talk you through the entire process, and make sure you are happy with any/all results before you leave.

Had a great first experience as a new patient. Extremely clean and nice people. Highly recommend

Extremely poor scheduling and disrespect for patients time. I had appointments booked several months in advance. 45 minutes before the appoint i was texted that i had to be rescheduled, no apology, no acknowledgement. This appointment was the middle of the working day, so cost me hours in travel time, rearranged meetings, etc. I have cancelled all future appointments given this is consistently a problem and will never return to this practice. In addition, you wont be seen by the dentist you book - you'll just be given whoever can be bothered at that time 🙂