Dr. Zachary R. Johnston, DDS

I no longer live in Memphis but was asked to do for a Dental referral. There was no hesitation in letting them know of my great experiences with Dr. Johnston and his staff. The Cadillac of Customer Service and not one complaint with any of the Dental services I received.

Dr. Zach has always gone above and beyond to make sure my visits to his office were pleasant. He has made sure my teeth are strong and healthy, but he has also been able to help me with cosmetic dentistry too. The icing on the cake is that when I visit his office, I have two if not all four of my kids with me. He and his staff are extremely patient-and in fact wonderful!- with my kids. My kids are not scared to have their teeth cleaned, and they all love going to see Dr. Zach! We drive 40 minutes (and past lots of "corporate" dentist offices) just to use this office!

This office is perfect if you want to have a beautiful and healthy smile. Dr. Zachary is very good at his job. He does his job perfectly. He has empathy for the patients. Trust me nothing will hurt you because he will find a way that you won't get hurt at all in whatever procedure you have. He will make you feel comfortable in his chair. The assistants are perfect, the secretaries too. Anyway, he is an excellent dentist. do not hesitate to visit them. recommended 💯 Also the office is beautiful and very clean.

Dr. Johnston and his staff are excellent. I am always greeted so warmly and love everyone here! The staff are professional, well trained, and give excellent care. Could not ask more from a proactive dentist who cares so much for his patients! For those who aren't satisfied, good riddance. More available times for good patients to see an excellent dentist and his staff!

Zach was great. The tech who cleaned my teeth was great. CDC guidelines still recommend everyone wearing masks in dentists offices at all times other than while receiving care. That guideline wasn't followed. I also did not feel comfortable with Susan's attitude. Overall not a bad experience, but not quite as good as I had hoped.

We have had a great experience every time we have seen Dr. Johnston. He is very thorough with me and my kids. He even stayed really late one evening to take care of my daughter's tooth that was messed up from an accident. Dr. Johnston and his staff have given me and my family excellent dental care and are nothing but professional.

As an individual who likens dental offices to places like Guantanamo Bay, I have to share that the experience I have had so far with this office has been superb. If you are like me and have a phobia of going to the dentist, please read further and I hope it helps you get the treatment you need. I put off going to the dentist for most of my adult life. I had very bad experiences growing up and let my dental health deteriorate. This becomes a vicious cycle because you will put off going more and more as your condition worsens. From my initial phone call with Kelly, I got the impression I was dealing with compassionate human beings. She had a great sense of humor. I asked her if they were going to make fun of me and she said, "Well not about your teeth..." My first dental hygienist was Melissa and she was so nice and non-judgmental. My first check up went very smoothly even though I was completely stressed out being there. She was very reassuring in everything she did and worked with patience and I believe an understanding of what I was going through mentally. After that, the dentist Dr. Johnston came in to introduce himself and go over the findings of the exam. My impression was that the doc was very friendly, but I also appreciated that he had a somewhat direct delivery of information to give me. I was also reassured that I was not a lost cause, and there would be hope for me as I followed the treatment plan. I had one follow up a few weeks later which was a couple hours of dental work. Just like Melissa, the hygienist Tonya was equally as kind, professional, and skilled. They did the work fairly quickly (I think) and I already feel so much better about where we are going with my treatment plan. Susan, who I believe is the office manager, was very patient and thorough explaining charges that I would expect in future visits. She is obviously a super nice person who has experience in knowing how to communicate with patients. I appreciate knowing up front costs going forward so there are no surprises at the end. As far as prices? Well, I cannot comment on whether they are a "bargain" or not. But I will say I feel the prices were reasonable and the estimates I received did come in less than I was expecting. Bottom line, I don't believe they are all about the green. They also offer 12 months no interest financing through Care Credit. While I will likely always be terrified of the dentist, I am extremely grateful for the care that I have received thus far from this office. I am not looking forward to any future appointments but I know that I'll be able to bear it with this team of extremely gifted and caring individuals. So, if you have put off seeing the dentist for years and years like me, schedule an appointment and go get your smile back!