Downtown Dental - Loop

Dentist was very nice , kept me calm and very attentive. But the best part was the young lady Ms. Teerra Anderson ,she was very patient,polite and very informative!!! After my visit I had more question and she explained EVERYTHING from the payment to the treatment!! She was quite knowledgeable about my treatment I didn’t have to speak with my dentist!!!! It’s very rare that you’ll find someone in her profession who is sincerely nice and cares!! Thanks again.

The most humiliating experience. Just bring the cash if you want them to work. Booked a "complimentary" orthodontist appointment. (I was there before with an emergency visit, and even had to buy a discount plan for $99). On the website there’s no information about the consultation requirements + I texted them and talked on the phone about it. Here’s the date and time, no fee. Okay… And today at the appointment time after 10 minutes waiting for the doctor, they told me: we can’t do a consultation without a full exam, and brought me a bill to pay. The reason is "to make sure you have no cavities". What if I do? No consultation available? I just wanted to talk to a doctor and to learn more about Invisalign. And yes, it makes sense to check the X-rays – I have the most recent ones and never been asked for them. I am upset how rude they refused to give me the consultation, waisting my time and not saying anything in advance.

Don't beg for an appointment; you are an important client, and they work—and put food on their tables—thanks to you. I called them more than 15 times—with the insurance agent waiting on the other end of the line each time—and they kept putting me on hold. I was never able to schedule an appointment because they were unable to validate my insurance. They offer no solutions; if this is how things start out, I dread to imagine what the actual service must be like.

This place cured my fear to go to a dentist. Easy to make an appointment for, communicative, transparent. I’d recommend this place for my friends in Chicago!

I have been coming to downtown dental since 2010 or earlier. They have the best dental hygienists. Cleaning was never a nightmare when the former dentist stop cleaning my teeth again. I love Johanna Smith these days. She is super professional and even use her favorite brand of dental floss for her client. Super great energy too. I had filler, tooth pulled, root canal and implant here. All were great experiences and people who work here are caring and professional.

After 20 years as a patient, twice a year, I’m done. They scheduled me for a cleaning without a hygienist on staff, wasted an hour of my time, and treated me poorly throughout the visit with no cleaning done . I won’t be returning.

Outstanding customer service on the phone and welcoming me in to the office for my first time. The office is located right in the Loop on with very easy access. Dr. Cummings was amazing and provided his recommendation for the procedure that was best for me. We also discussed alternative procedures and this helped me to easily confirm our treatment plan was the best for me. His team reviewed the detailed costs and provided suggestions how to get my insurence further involved. Big thank you all for your swift action in getting me in same day!